Lingerie & Intimates Return Policy - Asseel Online KSA
✅ Why We Do Not Accept Returns or Exchanges for Women's Intimate Apparel
The health and safety of our customers are our highest priority. Intimate apparel is considered a highly personal product, and any return or exchange may compromise product safety and increase the risk of contamination, even if the item appears unused. To ensure that every customer receives a hygienic and safe product, we do not allow the return or exchange of any intimate apparel purchased from our store, whether opened or still in its original packaging.
We stand behind the quality of our products and strive to provide accurate and comprehensive deions for every item, including sizing details and fabric information, to help you make a confident purchasing decision. We strongly encourage reviewing the size guide available on our website www.asseel-online.com before completing your order. If you have any questions regarding sizing or product details, our customer support team is always happy to assist you.
✅ General Hygiene Recommendations
Wash Before First Use
We recommend washing any newly purchased intimate apparel before wearing it for the first time using a gentle detergent suitable for delicate fabrics.
Regular Washing
Intimate apparel should be washed after each use to maintain personal hygiene and prevent bacterial buildup.
Choose the Correct Size
Wearing an incorrect size, whether too tight or too loose, may cause discomfort and potential skin irritation. Always select a size that provides proper support and comfort.
Proper Storage
Store your intimate apparel in a clean, dry, and well-ventilated space.
Replace Intimate Apparel Regularly
Refreshing your intimate apparel collection periodically helps maintain hygiene and product quality.
✅ Special Exception – Clear Manufacturing Defects
We make every effort to ensure that all products are free from manufacturing defects. However, if you receive an item with a clear manufacturing defect prior to use, washing, or removal of tags, please contact us within no more than 48 hours from the delivery date and provide clear photos of the defect.
Our team will review the case, and if the defect is confirmed, we will take the appropriate action, which may include replacing the item with the same product and size (subject to availability) or offering an alternative resolution.
Important Notes Regarding This Exception
The product must be in its original condition, unused, unwashed, and returned in its original packaging with all tags and accessories intact.
This exception does not cover damage resulting from misuse, failure to follow care instructions, or accidental damage after delivery.
ASSEEL ONLINE reserves the right to refuse any exchange request that does not meet the conditions outlined above.
In the event that the customer refuses or fails to accept the order for any reason after shipment or upon delivery attempt, the store reserves the right to take the following actions without prior notice:
- Suspend or disable the Cash on Delivery (COD) option for the customer’s future orders.
- Restrict or permanently block the customer’s account in cases of repeated non-acceptance.
If the order has been prepaid, the customer acknowledges and agrees to the following:
- The store reserves the right to deduct all costs incurred, including shipping, return shipping, and any applicable operational or administrative fees.
- The remaining balance (if any) will be refunded to the original payment method within up to fourteen (14) business days from the date the returned order is received and inspected by the store.
By placing an order, the customer expressly agrees to these terms and conditions.